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On 10/11/2022 11:25 AM, David Gibbs via MIDRANGE-L wrote:

As for support, it could (and is) be used to help users deal with known
issues and common issues.  Half the chat systems on the internet are
driven by AI & ML systems.

IBM's Chat is Watson. Have you experienced that? I will tell you my experience has been: "It's AWFUL." How Watson managed to win Jeopardy, given the stupidly basic questions it can't handle on the chat, is beyond me!

One example is it will give you a (very short) list of options. I literally copy one of them and paste it in. Instead of just going ahead it says something like "I think you want ...." exactly as I typed it. I respond 'Affirmative.' It has no clue. 'Roger that.' No clue. 'Un-Huh' No Clue. 'I'm good with that' Nadda. 'Confirmed.' Nope. 'Yessiree', sorry. If it can't get those clearly straight forward synonyms for Yes then how exactly is it ever going to understand "I'm having an enclosure fault type 2 on a Flash System 5035" ???

Honestly I try each companies chat once, maybe twice. I've yet to find one that does anything useful whatever UNLESS it routes me to a human.

- L

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