Re: Analyzing user interactive session length

Been there, done this and if coded correctly you can also catch when a program gets disconnected say due to loss of connection, or power to the device back in the twinax days, and gracefully re-display the screen.

Doing this to our primary application 30 years ago when we added a computer room UPS and I was clearly the most popular person in the house the first time the power bliped and 100 people just signed back on and went right back to work. I just HAD to point out to the company president who had authorized the UPS expense how valuable it was for those 3 seconds! :-)

Further as this often uses a data queue you can in fact send in information to the program as needed. We found this useful to connect the CSR's phone call to their inquiry screen. Inbound Caller ID was passed to the system which correlated the extension number to the workstation and after retrieving the customer number from the customer file based on the phone number the CSR suddenly had the correct customer in their inquiry screen without touching the keyboard.

- DrF

On 3/25/2021 9:15 AM, DEnglander--- via MIDRANGE-L wrote:

Another way to do this:

Identify the program that is sitting waiting for the user. Change it to do
a read timeout. After [for example] 15 minutes of inactivity, it'll
timeout, and you have it perform a "graceful" end, and return back to the
menu or caller, close the files, and optionally, sign-off. We implemented
that successfully, and the process sends a message to QSYSOPR just for
information. You will have to determine the timeout time, I just used 15
minutes as an example. Could be shorter.

Hope this helps.

Doug



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