RE: ACS Download -- MIDRANGE-L

Thank you all for the replies.

Just after I sent the email I found it, then our email server crashed.
They are just getting it up now. Yikes!

We were unable to uninstall using old version on pc's.
Loaded new version, uninstalled old using new, then installed new.
Back to normal.

I did not install the ACS on those PC's so no idea how it was done.
Almost like part of the ACS was using something on a network drive that got hosed.

Never had an issue like this before and 5 users at once.

Jerry

-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Krill, Coy
Sent: Friday, February 21, 2020 2:41 PM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: RE: ACS Download

Recently had this issue for a couple users. Got on one of the machines and started it from a cmd window. Java could not get the 1GB heap that it requires because memory was too fragmented in Windows 10. Now having those users start ACS before Jabber as that appeared to be the biggest fragger of memory. Users can also not leave Jabber up and running with 10+ "active" conversations, that can also help :-). Your culprit may not be Jabber, but I'd lay odds the jvm can't get the contiguous memory for heap space that ACS needs to run.

Coy Krill
Core Processing Team Lead, AVP
Washington Trust Bank

-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of (WalzCraft) Jerry Forss
Sent: Thursday, February 20, 2020 08:09
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: ACS Download

Hi All,

This morning we have 5 people that the launch of ACS fails. No error messages.
Click to launch and a blip, then nothing.

Where is the current download of the ACS client?
I am poking around Fix Central and ESS and not finding it. I know it is there somewhere.

Thanks!

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Subject to Change Notice:

WalzCraft reserves the right to improve designs, and to change specifications without notice.

Confidentiality Notice:

This message and any attachments may contain confidential and privileged information that is protected by law. The information contained herein is transmitted for the sole use of the intended recipient(s) and should "only" pertain to "WalzCraft" company matters. If you are not the intended recipient or designated agent of the recipient of such information, you are hereby notified that any use, dissemination, copying or retention of this email or the information contained herein is strictly prohibited and may subject you to penalties under federal and/or state law. If you received this email in error, please notify the sender immediately and permanently delete this email. Thank You

WalzCraft PO Box 1748 La Crosse, WI, 54602-1748
www.walzcraft.com<http://www.walzcraft.com> Phone: 1-800-237-1326