RE: New printer question

I agree with Dave, as it has to be something inside the printer configuration. We have many HP M602n printers and the MFG type I use is basic *HP4.

Manufacturer type and model . . . : *HP4

If you want a copy of my config set-up let me know and I can send in a side message.

Kirk Hamilton
Manager IT Operations
Aurora Parts & Accessories, LLC.
Office (765) 483-5622
Khamilton@xxxxxxxxxxxxxxx


-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of dlclark@xxxxxxxxxxxxxxxx
Sent: Monday, February 17, 2020 1:37 PM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: Re: New printer question

CAUTION:This email originated from outside of Aurora Parts & Accessories, LLC. Do not click links or open attachments unless you know this sender and are expecting this content.

"MIDRANGE-L" <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> wrote on 02/17/2020
01:31:29 PM:

I'm setting up a new printer for the first time on the IBM i. The
person that used to do this retired. The printer is a HP Laserjet Pro
M402n. This is the first time we connected this model to the IBM i.
I currently specified *IBM4317 for the Manufacturer type and model on
the device description. This is what was specified for one of our
other printers. It sort of works, but we have spool files that pull
pages from two different trays. There are only two trays on the
printer. Now it is pulling them from the opposite tray it should. I
didn't know if changing the type and model would help with that or
not. Any ideas?

Sounds like a printer setup issue to me. What you're working with are the factory default settings but it is a good bet that the other printer you're comparing to has had its settings customized to some degree. Sometimes it is a simple as swapping the trays in the printer.
Otherwise, there are menu settings that configure the printer to tell it which tray is which tray number and/or is used for which type of stock.


Sincerely,

Dave Clark
--
int.ext: 91078
direct: (937) 531-6378
home: (937) 751-3300

Winsupply Group Services
3110 Kettering Boulevard
Dayton, Ohio 45439 USA
(937) 294-5331




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