Re: Opening a case with IBM

Because I don't have time to argue with IBM.
And I'm sure that some IBMi PASE wizard would argue with you.

Any time spent on this would probably be better spent on IBM documenting
how to do it from IBMi. Heck, that might be enough to get them to do FTPS.

But if you feel really strongly about this, then you open the RFE to get
them to support FTPS with SalesFarce. To what they may have little to no
control over.

Rob Berendt
--
IBM Certified System Administrator - IBM i 6.1
Group Dekko
Dept 1600
Mail to: 2505 Dekko Drive
Garrett, IN 46738
Ship to: Dock 108
6928N 400E
Kendallville, IN 46755
http://www.dekko.com


-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of B
Stone
Sent: Friday, November 8, 2019 1:30 PM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: Re: Opening a case with IBM

CAUTION: This email originated from outside of the organization. Do not
click links or open attachments unless you recognize the sender and know
the content is safe.


Any I'd ask, why SFTP vs FTPS? FTPS is much easier to use on the IBM i,
and just as easy as SFTP on other systems from what I've seen.

I mean, I do know SFTP is more "popular"... but that's an appeal to
popularity logical fallacy. ;)

Bradley V. Stone
www.bvstools.com
MAILTOOL Benefit #7 <https://www.bvstools.com/mailtool.html>: The ability
to completely bypass the IBM SMTP system all together using MAILTOOL Plus
or other Addons.

On Fri, Nov 8, 2019 at 10:03 AM Rob Berendt <rob@xxxxxxxxx> wrote:

Hmm, ok, I guess I can't pass up on a good 7.1 dig. But let me keep it
emotionless and go Spock logical.
IBM SalesForce case system requires sftp, not ftp. Even though the menu
option says ftp. 7.1 doesn't support any secure ciphers, therefore, why
bother adding Case to the file transfer?

Rob Berendt
--
IBM Certified System Administrator - IBM i 6.1
Group Dekko
Dept 1600
Mail to: 2505 Dekko Drive
Garrett, IN 46738
Ship to: Dock 108
6928N 400E
Kendallville, IN 46755
http://www.dekko.com


-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of

Rob

Berendt
Sent: Friday, November 8, 2019 10:28 AM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx

Subject: RE: Opening a case with IBM

Since Larry already gave the 7.1 dig I'll skip that.

I would never email. I would sftp them.

https://www.ibm.com/support/pages/how-use-ftp-upload-files-salesforce-support-case

The problem I have with that site is it doesn't explain how to use SFTP
from IBM i. I'm sure there's someone here who is big into that who could
update that or add it to the midrange wiki.
What I ended up doing was bringing it down to my PC and then using
FileZilla. I did have an issue with FileZilla. It likes to do a

directory

listing of the target directory and toibm/os400 forbids directory

listing.

FileZilla has a tab for a manual copy I used to get it down.
Normally I would just use their website directly to attach in cases.
However this week their website was down as often as it was up and I had

to

resort to other methods to get stuff sent up.

Rob Berendt
--
IBM Certified System Administrator - IBM i 6.1
Group Dekko
Dept 1600
Mail to: 2505 Dekko Drive
Garrett, IN 46738
Ship to: Dock 108
6928N 400E
Kendallville, IN 46755
http://www.dekko.com


-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of
Kelley
Sent: Friday, November 8, 2019 9:05 AM
To: midrange-l@xxxxxxxxxxxxxxxxxx
Subject: Re: Opening a case with IBM

CAUTION: This email originated from outside of the organization. Do not
click links or open attachments unless you recognize the sender and know
the content is safe.


If you happen to still be on V7R1, QMGTOOLS still uses PMR numbers, it
has not been updated to case numbers. Found that out while working with
IBM yesterday. The FTP option, while available, doesn't work with PMR
numbers so you have to email the results.

Kelley

On 11/8/2019 7:43 AM, Rob Berendt wrote:

IDK if I've just been working on so much low level stuff lately but I

think I am going to attach certain data to every new ticket I open.

First, make sure you have a copy of QMGTOOLS on your system, and, that

it is current.

https://www.ibm.com/support/pages/mustgather-how-obtain-and-install-qmgtools-and-keep-it-current

Verify currency again
ADDLIBLE QMGTOOLS
GO MG
13. Check IBM for updated QMGTOOLS
I had a system so far behind I had to run that twice. Once to upgrade

it from V7R2 to V7R4 and again to the current V7R4 version.

Collect data. This collects PTF listings, system status, etc. Often

the defaults are good. Today I also took the vlog option.

1. System Snapshot
When it is done you will get a message like
Zip file created: /tmp/GDIHQ_SYSSNAP0004.zip

Use that file name in
10. FTP data to IBM
That may generate a message like
Job IBMSDDUU submitted. Check logfile /tmp/ibmsdduu/ibmsdduu.log
My machine may differ. I have a hot fix to qmgtools because of an

earlier thread on this list where qmgtools was screwing up IP addresses

on

audit records. Their workaround was to submit it to batch. To see the
status of that I used

dspf '/tmp/ibmsdduu/ibmsdduu.log'
When it is done you'll see the following at the bottom:
Transfer is complete
transfered : 9,421,651 bytes
speed : 2617.1 kBytes/sec

all transfers are complete - exit program
************End of Data********************

That's probably what this option is for though
11. View FTP to IBM statuses

Remember PMR numbers are a thing of the past. The old xxxxx.yyy.zzz.

Now it's all case numbers TS#########. I swear they use 9 digits so that
TS######### adds up to 11 characters and you can't name work libraries

the

same as the case. Oh well, for now the first two digits are zeros and I
just drop the first zero.

Rob Berendt
--
IBM Certified System Administrator - IBM i 6.1
Group Dekko
Dept 1600
Mail to: 2505 Dekko Drive
Garrett, IN 46738
Ship to: Dock 108
6928N 400E
Kendallville, IN 46755
http://www.dekko.com

--
This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing

list

To post a message email: MIDRANGE-L@xxxxxxxxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: https://lists.midrange.com/mailman/listinfo/midrange-l
or email: MIDRANGE-L-request@xxxxxxxxxxxxxxxxxx
Before posting, please take a moment to review the archives
at https://archive.midrange.com/midrange-l.

Please contact support@xxxxxxxxxxxx for any subscription related
questions.

Help support midrange.com by shopping at amazon.com with our affiliate
link: https://amazon.midrange.com
--
This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing

list

To post a message email: MIDRANGE-L@xxxxxxxxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: https://lists.midrange.com/mailman/listinfo/midrange-l
or email: MIDRANGE-L-request@xxxxxxxxxxxxxxxxxx
Before posting, please take a moment to review the archives
at https://archive.midrange.com/midrange-l.

Please contact support@xxxxxxxxxxxx for any subscription related
questions.

Help support midrange.com by shopping at amazon.com with our affiliate
link: https://amazon.midrange.com
--
This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing

list

To post a message email: MIDRANGE-L@xxxxxxxxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: https://lists.midrange.com/mailman/listinfo/midrange-l
or email: MIDRANGE-L-request@xxxxxxxxxxxxxxxxxx
Before posting, please take a moment to review the archives
at https://archive.midrange.com/midrange-l.

Please contact support@xxxxxxxxxxxx for any subscription related
questions.

Help support midrange.com by shopping at amazon.com with our affiliate
link: https://amazon.midrange.com

--
This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list
To post a message email: MIDRANGE-L@xxxxxxxxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: https://lists.midrange.com/mailman/listinfo/midrange-l
or email: MIDRANGE-L-request@xxxxxxxxxxxxxxxxxx
Before posting, please take a moment to review the archives
at https://archive.midrange.com/midrange-l.

Please contact support@xxxxxxxxxxxx for any subscription related
questions.

Help support midrange.com by shopping at amazon.com with our affiliate
link: https://amazon.midrange.com
--
This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list
To post a message email: MIDRANGE-L@xxxxxxxxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: https://lists.midrange.com/mailman/listinfo/midrange-l
or email: MIDRANGE-L-request@xxxxxxxxxxxxxxxxxx
Before posting, please take a moment to review the archives
at https://archive.midrange.com/midrange-l.

Please contact support@xxxxxxxxxxxx for any subscription related
questions.

Help support midrange.com by shopping at amazon.com with our affiliate
link: https://amazon.midrange.com