Re: Opening a case with IBM

[DrFranken <midrange@xxxxxxxxxxxx>]

QMGTOOLS is Solid Support Gold. Certain areas with IBM are more aware of 
it than others. The PowerHA folks for example don't even need to ask me 
as I upload the data as soon as I have the case number. And for PowerHA 
for example it can collect data from every node from one node and upload 
it all at once. Out-Standing!

Depending on the issue IBM has many different collector tools in there. 
In addition to the one Rob mentions and the PowerHA one I mentioned 
there is also an http *ADMIN collector I have also used many times. And 
there are more!

You can also upload save files and spooled files right from that menu.

It's a sysadmin no-brainer to have this guy loaded and updated. And yes 
it knows about case numbers already! If your copy doesn't, run option 13 
on the MG menu.

MG is an abbreviation for "Must Gather"

        - Larry "DrFranken" Bolhuis

www.Frankeni.com
www.iDevCloud.com - Personal Development IBM i timeshare service.
www.iInTheCloud.com - Commercial IBM i Cloud Hosting.

On 11/8/2019 8:43 AM, Rob Berendt wrote:
> IDK if I've just been working on so much low level stuff lately but I think I am going to attach certain data to every new ticket I open.
>
> First, make sure you have a copy of QMGTOOLS on your system, and, that it is current.
> https://www.ibm.com/support/pages/mustgather-how-obtain-and-install-qmgtools-and-keep-it-current
>
> Verify currency again
> ADDLIBLE QMGTOOLS
> GO MG
> 13. Check IBM for updated QMGTOOLS
> I had a system so far behind I had to run that twice.  Once to upgrade it from V7R2 to V7R4 and again to the current V7R4 version.
>
> Collect data.  This collects PTF listings, system status, etc.  Often the defaults are good.  Today I also took the vlog option.
> 1. System Snapshot
> When it is done you will get a message like
> Zip file created: /tmp/GDIHQ_SYSSNAP0004.zip
>
> Use that file name in
> 10. FTP data to IBM
> That may generate a message like
> Job IBMSDDUU submitted. Check logfile /tmp/ibmsdduu/ibmsdduu.log
> My machine may differ. I have a hot fix to qmgtools because of an earlier thread on this list where qmgtools was screwing up IP addresses on audit records.  Their workaround was to submit it to batch.  To see the status of that I used
> dspf '/tmp/ibmsdduu/ibmsdduu.log'
> When it is done you'll see the following at the bottom:
> Transfer is complete
>     transfered : 9,421,651 bytes
>     speed      : 2617.1 kBytes/sec
>
> all transfers are complete - exit program
>   ************End of Data********************
>
> That's probably what this option is for though
> 11. View FTP to IBM statuses
>
> Remember PMR numbers are a thing of the past.  The old xxxxx.yyy.zzz.  Now it's all case numbers TS#########.  I swear they use 9 digits so that TS######### adds up to 11 characters and you can't name work libraries the same as the case.  Oh well, for now the first two digits are zeros and I just drop the first zero.
>
>
>
> Rob Berendt
> --
> IBM Certified System Administrator - IBM i 6.1
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