QMGTOOLS is Solid Support Gold. Certain areas with IBM are more aware of it than others. The PowerHA folks for example don't even need to ask me as I upload the data as soon as I have the case number. And for PowerHA for example it can collect data from every node from one node and upload it all at once. Out-Standing!

Depending on the issue IBM has many different collector tools in there. In addition to the one Rob mentions and the PowerHA one I mentioned there is also an http *ADMIN collector I have also used many times. And there are more!

You can also upload save files and spooled files right from that menu.

It's a sysadmin no-brainer to have this guy loaded and updated. And yes it knows about case numbers already! If your copy doesn't, run option 13 on the MG menu.

MG is an abbreviation for "Must Gather"

- Larry "DrFranken" Bolhuis

www.Frankeni.com
www.iDevCloud.com - Personal Development IBM i timeshare service.
www.iInTheCloud.com - Commercial IBM i Cloud Hosting.

On 11/8/2019 8:43 AM, Rob Berendt wrote:
IDK if I've just been working on so much low level stuff lately but I think I am going to attach certain data to every new ticket I open.

First, make sure you have a copy of QMGTOOLS on your system, and, that it is current.
https://www.ibm.com/support/pages/mustgather-how-obtain-and-install-qmgtools-and-keep-it-current

Verify currency again
ADDLIBLE QMGTOOLS
GO MG
13. Check IBM for updated QMGTOOLS
I had a system so far behind I had to run that twice. Once to upgrade it from V7R2 to V7R4 and again to the current V7R4 version.

Collect data. This collects PTF listings, system status, etc. Often the defaults are good. Today I also took the vlog option.
1. System Snapshot
When it is done you will get a message like
Zip file created: /tmp/GDIHQ_SYSSNAP0004.zip

Use that file name in
10. FTP data to IBM
That may generate a message like
Job IBMSDDUU submitted. Check logfile /tmp/ibmsdduu/ibmsdduu.log
My machine may differ. I have a hot fix to qmgtools because of an earlier thread on this list where qmgtools was screwing up IP addresses on audit records. Their workaround was to submit it to batch. To see the status of that I used
dspf '/tmp/ibmsdduu/ibmsdduu.log'
When it is done you'll see the following at the bottom:
Transfer is complete
transfered : 9,421,651 bytes
speed : 2617.1 kBytes/sec

all transfers are complete - exit program
************End of Data********************

That's probably what this option is for though
11. View FTP to IBM statuses

Remember PMR numbers are a thing of the past. The old xxxxx.yyy.zzz. Now it's all case numbers TS#########. I swear they use 9 digits so that TS######### adds up to 11 characters and you can't name work libraries the same as the case. Oh well, for now the first two digits are zeros and I just drop the first zero.



Rob Berendt
--
IBM Certified System Administrator - IBM i 6.1
Group Dekko
Dept 1600
Mail to: 2505 Dekko Drive
Garrett, IN 46738
Ship to: Dock 108
6928N 400E
Kendallville, IN 46755
http://www.dekko.com


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