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One reason why I open all tickets online first and then call in for support and reference the PMR/Ticket #
From: midrangel@xxxxxxxxxxxxxxxxx<mailto:midrangel@xxxxxxxxxxxxxxxxx>
Sent: Tuesday, September 24, 2019 1:17 PM
To: 'Midrange Systems Technical Discussion'<mailto:midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: RE: IBM support contact preference
If that's not the truth.
Most everything is keyed on machine type/serial number so why can't they
look it up that way, (they can by the way) because they won't.
It's beautiful, who's phone number was last in the record for the location,
since it can change at a moments notice.
-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of
Kendall Kinnear
Sent: Tuesday, September 24, 2019 12:12 PM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: Re: IBM support contact preference
Add to that the process the uses a phone number to determine where a server
is installed. IBM support is living in the last century.
Kendall Kinnear
NTT DATA Services
midrange.com
