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Mine show up, but I always submit them online. I can't say if phone tickets show up there.
Sorry, that's all I got.
-----Original Message-----
From: David Gibbs via MIDRANGE-L [mailto:midrange-l@xxxxxxxxxxxxxxxxxx]
Sent: Tuesday, February 19, 2019 10:51 AM
To: midrange-l@xxxxxxxxxxxxxxxxxx
Cc: David Gibbs <david@xxxxxxxxxxxx>
Subject: Tracking hardware service requests on ibm.com?
Folks:
I recently submitted a hardware service request (cache batteries) on the phone with IBM.
I was given a ticket number ... but I can't find any way to track that ticket on the support site.
I've searched on the service request site (same site that I use for PMRs, but on the "My hardware requests" side.
Is this normal? Is there another site that the request can be tracked?
Thanks!
david
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