Tracking hardware service requests on ibm.com? -- MIDRANGE-L

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Subject: Tracking hardware service requests on ibm.com?
From: David Gibbs <david@xxxxxxxxxxxx>
Date: Tue, 19 Feb 2019 10:51:05 -0600
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Folks:

I recently submitted a hardware service request (cache batteries) on the phone with IBM.

I was given a ticket number ... but I can't find any way to track that ticket on the support site.

I've searched on the service request site (same site that I use for PMRs, but on the "My hardware requests" side.

Is this normal? Is there another site that the request can be tracked?

Thanks!

david

Follow-Ups:

RE: Tracking hardware service requests on ibm.com? , Justin Taylor
RE: Tracking hardware service requests on ibm.com? , Steinmetz, Paul

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