Re: Tracking hardware service requests on ibm.com?

I have had issues if the PMH was opened on the phone finding it on the webber. For that reason among others I open them on the web if possible.

Biggest issue with PHM (hardware) is the teeny tiny entry box to put text in.

- Larry "DrFranken" Bolhuis

www.Frankeni.com
www.iDevCloud.com - Personal Development IBM i timeshare service.
www.iInTheCloud.com - Commercial IBM i Cloud Hosting.

On 2/19/2019 12:19 PM, Steinmetz, Paul via MIDRANGE-L wrote:

David,

On the PMR search page, on the right, you should see a tab, My hardware requests.
Click on that tab, next page that appears, you should see another tab, View all my hardware service requests.
Click on that tab.
I see two, dating back to 2016.

Paul



-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxxxxxxxx] On Behalf Of David Gibbs via MIDRANGE-L
Sent: Tuesday, February 19, 2019 11:51 AM
To: midrange-l@xxxxxxxxxxxxxxxxxx
Cc: David Gibbs
Subject: Tracking hardware service requests on ibm.com?

Folks:

I recently submitted a hardware service request (cache batteries) on the phone with IBM.

I was given a ticket number ... but I can't find any way to track that ticket on the support site.

I've searched on the service request site (same site that I use for PMRs, but on the "My hardware requests" side.

Is this normal? Is there another site that the request can be tracked?

Thanks!

david