Re: IBM "Support" site

[Jim Oberholtzer <midrangel@xxxxxxxxxxxxxxxxx>]

Jack Daniels, single barrel, but to the point, even if you search for it,
you can't find it.

To add to the confusion, since IBM i has not been moved to the new site,
and storage has, you need two entirely different sets of URLs for
everything, and I can tell you, most of it does not work.....

I miss Walt Ling.  He never let support get away from the customers......

--
Jim Oberholtzer
Chief Technical Architect
Agile Technology Architects


On Wed, Jan 23, 2019 at 11:55 AM Rob Berendt <rob@xxxxxxxxx> wrote:

> Be ye talking about this site, laddie?
> https://www.ibm.com/support/servicerequest/Home.action
>
> Which anyone can easily find at
> https://www.ibm.com/support/home/
> underneath the heading "Open a case" and pick "IBM Z and IBM i software
> products"
>
> Methinks you need to consume better scotch.
>
> -----Original Message-----
> From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Jim
> Oberholtzer
> Sent: Wednesday, January 23, 2019 12:48 PM
> To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
> Subject: IBM "Support" site
>
> Ever since the "New" support site has been set up and we have to use that,
> it's been impossible to get into the site to update PMRs, or god forbid
> create one.
>
> Is this IBMs new plan for cutting down support calls, only take the SEV 1
> calls on line?
>
> It was bad before, but manageable, now it's nearly impossible.......
>
> Anyone figured out how to use this piece of web &%$#  ????
>
>
> Jim Oberholtzer
> Chief Technical Architect
> Agile Technology Architects
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