RE: ibm.com / mysupport ?? Working for anyone?

Also, depending on the type/category of the ticket, most go to the old PMR support system, but some must go to the new (TS) PMR support system.

Old page
https://www.ibm.com/support/home/

New page
https://www.ibm.com/mysupport/s/

Paul



-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Paul Nelson
Sent: Thursday, October 04, 2018 9:56 AM
To: 'Midrange Systems Technical Discussion'
Subject: RE: ibm.com / mysupport ?? Working for anyone?

<<all SEV 2 and 3 calls will be REQUIRED to be entered on line starting
October 15th.>>

So if I call and say Sev 1, will the support line folks be allowed to
override me? :-)

Good thing I'm retiring in December.

Paul Nelson
Cell 708-670-6978
Office 409-267-4027
nelsonp@xxxxxxxxxxxxx


-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of
DrFranken
Sent: Thursday, October 04, 2018 8:51 AM
To: Midrange Systems Technical Discussion
Subject: ibm.com / mysupport ?? Working for anyone?

I have been trying for the last few days and All I get is

"Yikes - we didn't catch all of that."

Yes different browsers, different computers, different cities all of that.

Some products such as HMC REQUIRE that /mysupport be used.

Also note in case you've not heard, all SEV 2 and 3 calls will be
REQUIRED to be entered on line starting October 15th.