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It's not that simple Alan.
First off you are assuming the driver has a device that was provided by the
company to use.
Next you are assuming that message they send is formatted in such a way
that it's usable
Then you are also assuming the individual is English literate, a bad
assumption in today's workplace.
I have several customers in the same situation as Paul's. It's not an easy
problem to solve. even if you give them a device (which get lost, bashed
up, and abused in all manor of ways) and barcodes to scan for each
character, it's still a crap shoot if the general population will be able
to use it.
Jim Oberholtzer
Chief Technical Architect
Agile Technology Architects
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