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Good thought process Ed. I didn't think of qs-hell.

First, show them Infocenter.
Show them this list.
Show them Developer Works and how to find the applicable communities and
forums there.

Support? That might depend on what your definition of support is.

Save/restore and BRMS duties?
Configuring new printers and handling their issues?
Putting on PTF's and upgrades?
Monitoring for errors and seeing that the appropriate resources handle
them?
Performance?

Show them 5250 but also show them the full gamut of applications available
with IBM i Access Client Solutions.
Show them how to create a share, modify permissions, etc. Inform them
that sharing root will be construed as submitting their resignation
though.
Show them how to find the new services available in SQL and the Db2
catalog. Actually people from other platforms eat that up. Much of the
normal catalog like systables, etc is available on other platforms.
Show them how to serve and consume NFS shares. Ok, other platforms may
use export but we use exportfs because someone used the export command in
binder language.


Rob Berendt

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