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Had a 571gb 10k drive fail last night at 21:46:54.
Machine called home to IBM, was notified by hardware support by 10:00 PM of the issue.
Hardware support sent the call to dispatch, to be notified by CE within an hour to schedule replacement.
So far, so good.
Now the bad news.
8 hours later, still no call from CE.
Called hardware support back, the "dispatch call" got lost in the "bit" bucket.
Call was re-dispatched.
CE ordered the part at 6:42.
Part arrived at 10:00 am via courier.
Replaced by 10:15.
Disk drive rebuild time - 10 hours.
Completed by 20:15.
.
This was my 5th 571gb failure since 2012.
Thank You
_____
Paul Steinmetz
IBM i Systems Administrator
Pencor Services, Inc.
462 Delaware Ave
Palmerton Pa 18071
610-826-9117 work
610-826-9188 fax
610-349-0913 cell
610-377-6012 home
psteinmetz@xxxxxxxxxx<mailto:psteinmetz@xxxxxxxxxx>
http://www.pencor.com/
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