Understand the PO'd part but I think you have to choose your battles. When I was responsible for a couple of boxes, I made it a point to tell the CE if the call could wait until morning or Monday. But, I made it clear that I was telling him that so, if the situation ever developed where I said "I need you here now!", he understood that I needed him onsite NOW.
-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Steinmetz, Paul
Sent: Wednesday, March 28, 2018 5:59 PM
To: 'Midrange Systems Technical Discussion'
Subject: RE: P7 8205 571GB 10k RPM SAS SFF-2 Disk Drive (IBMi failure
Jim,
This was on a sand box LPAR, so not super critical.
If it would have been production or R&D, that part would have been on site with in 4 hours max.
Paul
-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Jim Oberholtzer
Sent: Wednesday, March 28, 2018 8:56 PM
To: 'Midrange Systems Technical Discussion'
Subject: RE: P7 8205 571GB 10k RPM SAS SFF-2 Disk Drive (IBMi failure
Actually I'm not surprised that you have 5 failures in six years. Those units are most likely fairly busy.
I've had more problems with CE dispatch over the last year and it seems to be getting worse rather than better. I actually had to take one up to a
SEV1 to get a response from the CE. Made him come out at 3am to fix the part (It could have waited but I was POd)
His response, "at least I get overtime for this". Huh?
--
Jim Oberholtzer
Agile Technology Architects
-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Steinmetz, Paul
Sent: Wednesday, March 28, 2018 7:24 PM
To: 'Midrange Systems Technical Discussion' <midrange-l@xxxxxxxxxxxx>
Subject: P7 8205 571GB 10k RPM SAS SFF-2 Disk Drive (IBMi failure
Had a 571gb 10k drive fail last night at 21:46:54.
Machine called home to IBM, was notified by hardware support by 10:00 PM of the issue.
Hardware support sent the call to dispatch, to be notified by CE within an hour to schedule replacement.
So far, so good.
Now the bad news.
8 hours later, still no call from CE.
Called hardware support back, the "dispatch call" got lost in the "bit"
bucket.
Call was re-dispatched.
CE ordered the part at 6:42.
Part arrived at 10:00 am via courier.
Replaced by 10:15.
Disk drive rebuild time - 10 hours.
Completed by 20:15.
.
This was my 5th 571gb failure since 2012.
Thank You
_____
Paul Steinmetz
IBM i Systems Administrator
Pencor Services, Inc.
462 Delaware Ave
Palmerton Pa 18071
610-826-9117 work
610-826-9188 fax
610-349-0913 cell
610-377-6012 home
psteinmetz@xxxxxxxxxx<mailto:psteinmetz@xxxxxxxxxx>
http://www.pencor.com/
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