Re: Print device to Windows shared printer

Hi Justin

can they redirect the print queue to a file or something else ? Basically,
if they can get the output to show up somewhere else it is probably some
kind of printer configuration issue.

If you can see the printer output in the Windows share printer queue then
it seems like you can point at it as a Windows problem

On Sat, Feb 3, 2018 at 11:01 AM, Justin Taylor <JUSTIN@xxxxxxxxxxxxx> wrote:

They paused the Windows print queue, and the print documents show up
there. When they un-paused the Windows queue, all the documents
disappeared but nothing printed.



-----Original Message-----
From: Justin Taylor
Sent: Thursday, February 01, 2018 8:57 AM
To: 'Midrange Systems Technical Discussion' <midrange-l@xxxxxxxxxxxx>
Subject: RE: Print device to Windows shared printer

Thanks, I'll pass that on to our Windows people.

-----Original Message-----
From: Richard Schoen [mailto:Richard.Schoen@xxxxxxxxxxxxxxx]
Sent: Thursday, February 01, 2018 7:18 AM
To: midrange-l@xxxxxxxxxxxx
Subject: RE: Print device to Windows shared printer

Create a new printer on the Windows server like an HP4100 or similar and
set up a port for it that redirects to c:\temp\test.txt

Then when you print to the printer the output will go directly to a file
so you can view the contents in something like notepad or notepad++

I have used this technique quite a few times to troubleshoot.

You can also pause the printer and items will queue up in the printer
queue on Windows for that printer so at least you know they are getting
through correctly, even if not printing.

Regards,
Richard Schoen
Director of Document Management
e. richard.schoen@xxxxxxxxxxxxxxx
p. 952.486.6802
w. helpsystems.com

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