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I can think of some reasons not to spread around the customer number but in
any event you don't need it. Use the machine type/serial number when you
call in a PMR and life will be OK.
--
Jim Oberholtzer
Agile Technology Architects
-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Dan
Sent: Friday, March 31, 2017 11:50 AM
To: Midrange Systems Technical Discussion
Subject: Re: IBM customer numbers and PMRs and just being able to get things
done, oh my
I can understand that. Is there a reason why shops should keep the IBM
customer number hidden from others in the company?
- Dan
On Fri, Mar 31, 2017 at 12:44 PM, Nathan Andelin <nandelin@xxxxxxxxx> wrote:
I think IBM just wants to make sure that the customer and machine are
entitled to support. In addition to customer number, IBM can look up
the status of maintenance contracts by machine type and serial number.
--
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