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Heh.
I remember when I blew up my home machine. (We don't discuss the
incident, although sources inside the organization report that a vacuum
cleaner and inadequate grounding were involved.) Everything went. Ended
up having to get a new "magic serial number" because the front panel
didn't recognize the internals.
This was sometime around the turn of the millenium, and I actually had a
CE in the area. He came into my home office on three different
occasions (once to diagnose and order components, once to install, once
to reconfigure).
I have no idea if that CE is still working, or what would happen today
were I still on maintenance and my home machine went. The last time I
blew up a power supply I installed it myself with parts from DrFranken
and advice from the list. But this thread reminded me of the old days
of IBM service.
< IBM needs to do more personalized contact with actual marketing reps and SE's.>
Those days are long gone.
Haven't had a call from IBM rep or talked to an IBM SE since the 90's.
IBM reps and SE's, do they even exist anymore?
Paul
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