Re: Two good articles to read

I too had one almost come to my house. During the night a cache battery
must have been going bad and my 515 must have phoned home.

I had a voicemail the next morning from a guy in Rochester ready to come
replace it for me. I didn't realize what was going on until I searched
around.

Needless to say I told him not to fret and that I could handle it myself.
I've done it 3 times since then (bought batteries from Larry as well), and
learned it's not worth trying to snap it back into the little holder. I
just use a wire tie now.. lol

Now, on my Power 8 I hope it's at least just as easy... :)


Bradley V. Stone
www.bvstools.com
Native IBM i e-Mail solutions for Microsoft Office 365, Gmail, or any Cloud
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On Thu, Feb 2, 2017 at 10:43 AM, Joe Pluta <joepluta@xxxxxxxxxxxxxxxxx>
wrote:

Heh.

I remember when I blew up my home machine. (We don't discuss the
incident, although sources inside the organization report that a vacuum
cleaner and inadequate grounding were involved.) Everything went. Ended up
having to get a new "magic serial number" because the front panel didn't
recognize the internals.

This was sometime around the turn of the millenium, and I actually had a
CE in the area. He came into my home office on three different occasions
(once to diagnose and order components, once to install, once to
reconfigure).

I have no idea if that CE is still working, or what would happen today
were I still on maintenance and my home machine went. The last time I blew
up a power supply I installed it myself with parts from DrFranken and
advice from the list. But this thread reminded me of the old days of IBM
service.


< IBM needs to do more personalized contact with actual marketing reps and

SE's.>

Those days are long gone.
Haven't had a call from IBM rep or talked to an IBM SE since the 90's.

IBM reps and SE's, do they even exist anymore?

Paul

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