<<multiple make/model/SerialNumbers of processors>>

27 physical boxes in 5 different cities. Most have at least 3 partitions,
except for the lonely 170 that is stuck at V4R5 supporting a 3995 optical
disk device for an imaging application that the EPA requires.

The client's FTE keeps the customer numbers under lock and key. I guess it
makes him feel important. The stories I could tell about him would fill up
the bandwidth here, but suffice it to say that the folks at IBM laugh their
heads off when I relate some of the ridiculous things he comes up with. For
example, tomorrow night, one box needs to have 5 cache batteries replaced.
This guy is demanding that the CE also bring along at least 2 disk
controller cards and some memory chips, along with the locations in Texas
where these same part numbers can be found in the event of an emergency.

I've given up arguing with him. He was a project manager for IBM Global
Solutions for 18 years before he came to this client. He's not the least bit
technical. He just gives good spreadsheets and powerpoints, if you know what
I mean.

Paul Nelson
Cell 708-670-6978
Office 409-267-4027
nelsonp@xxxxxxxxxxxxx


-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of
rob@xxxxxxxxx
Sent: Thursday, August 06, 2015 6:24 AM
To: Midrange Systems Technical Discussion
Subject: RE: Node.JS

Paul,

There's these things called "computers"...
Just picking on you. But all out of love buddy.

I tend to know my customer number. Granted it changed at some time but I
do keep them both recorded. And I have them documented, along with make,
model, and serial number of each piece of equipment. Just in case someone
other than me has to call in support.
I open enough PMR's electronically that there's no way I'll ever forget my
user id and password (save but for the intervention of God). Instead of
relying upon tricks, like calling in at certain hours in order to get
one's favored geographical region, I just open PMR's electronically.
I often order PTFs on media using the web interface.
I'm just an end customer but I can usually stumble my way around ESS. The
only trick there is remembering how to drill all the way down to find
stuff like Access Client Solutions. Perhaps you're running into issues
where you have multiple make/model/SerialNumbers of processors and picking
the best one that has such and such version of OS, and the right LPP's, on
it. Yeah, that can be a bit of a trick.

I will admit, when I open a ticket electronically and I get a call from
"entitlement" and then ask me how I am doing I always reply "lousy, I'm
talking to entitlement instead of a technician".
Oh well, it's better than when I get a cold call that asks me how I'm
doing and I go into great details about biological functions.


Rob Berendt

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