Re: Email Question

Thanks Monty...

While not the answer (we are unable to change the preferred address type), there is another field towards the bottom of the page called Address Type, which was blank. We entered SMTP and now the address looks the way we want it to.

Thanks for all the suggestions everyone!

Vic

On 11/20/2014 10:11 AM, Monty G. James wrote:

In the directory entry for the user is the preferred address to SMTP name?

I do have the SMTP name set as you describe. It still appends the
"system name" to the address.

Thanks,

Vic

On 11/20/2014 9:42 AM, Lindstrom, Scott R. wrote:

Try setting the SMTP name for the userid sending the mail - WRKDIRE, then option 2, then F19:

SMTP user ID . . . . . . person
SMTP domain . . . . . . . company.com

Scott Lindstrom

-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Victor
Sent: Thursday, November 20, 2014 9:05 AM
To: 'Midrange Systems Technical Discussion'
Subject: Email Question


During our nightly processing run, we send order status emails to our customers. One of our customers is no longer receiving these emails since they changed their corporate email system to Google.

Journals on my end look okay, no errors. However, our iSeries email takes three hops (setup before my time). Email goes from the SMTP server on the iseries to our corporate email server to our internet service providers email server. I suspect the later probably has some kind of error log that would shed some light on this, and I'm working through their support structure.

In the mean time, looking at some of the header information on these emails sent to test accounts, I see that the iSeries is appending the iSeries system name to the email.

Normally, email from our company looks like: person@xxxxxxxxxxx

Email from the iSeries looks like: person@xxxxxxxxxxxxxxxxxxx

Some of the notices in the headers refer to this added system name as an issue. Is there anyway to stop the iSeries from appending the system name? I've looked at the SMTP setup and done some Google searches, but haven't found anything specific to this yet.

Vic
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