RE: Retrieve e-mails from Exchange server

I know that e-mail's value as data is incredibly limited. Right now, about 50% of quote requests from our customers come in as e-mails to one of our customer service people. The e-mails sit there for varying lengths of time before being read and processed. We'd like better visibility on these, so the idea is to have all the e-mail quotes come in to a central inbox. A program would process the incoming messages, assign a number and send the quote number back to the customer. A customer service agent would still have to read the message and process the request, but we'd have better visibility on the process.



-----Original Message-----
From: Bradley Stone [mailto:bvstone@xxxxxxxxx]
Sent: Monday, November 17, 2014 4:59 PM
To: Midrange Systems Technical Discussion
Subject: Re: Retrieve e-mails from Exchange server

Yes, this is entirely possible.

I've had something like this on the back-burner for a few years. It works but I haven't had time to make it "worthy of release". And I never really had a reason to use it after one project I worked on with a client.

Another reason is processing emails as far a processing data can be quite messy. Are you sure there isn't an HTTP API that could be used instead?

I know there are cases where this is the only option, but I would definitely ask. Email is a very weak chain in a process when used for processing the contents.

Brad
www.bvstools.com