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Then it has to be an application problem somewhere. I'm a bit surprised
that there are not any Manageable Service Events give your description of
the problem.
--
Jim Oberholtzer
Chief Technical Architect
Agile Technology Architects
-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of James
H. H. Lampert
Sent: Thursday, October 02, 2014 3:24 PM
To: Midrange Systems Technical Discussion
Subject: Re: Customer box periodically becoming completely unresponsive --
we can't figure out why
On 10/2/14 11:27 AM, Jim Oberholtzer wrote:
Have them look to see if the HMC is reporting any errors (brown icon
on very bottom left of the panel) or any yellow bang (!) indicators.
I'm guessing you'll be able to look in there and see if the idea has any
merit.
The customer reported "There were no errors showing on the HMC at all."
--
JHHL
--
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