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  3. September 2013

Re: iSeries service desk software (5250)

Yep - Matis was a bit slow with the old Zend system. Significantly better now.

"SAP/Oracle/HP solution, which has proved to be very complex, expensive and really a pain when trying to implement new applications."

Really? What a surprise <grin>


On 2013-09-18, at 1:54 PM, Luis Rodriguez <luisro58@xxxxxxxxx> wrote:

Jon,

Why not use one of the many free (and excellent I might add) PHP Help desk
systems?
Hesk is great (that's what we use) also osTicket and Mantis/400 to name
just three that are all very good and easy to install.
The only reason I can conceive of for wanting to stay with a 5250 solution
is if you have large numbers of "real" 5250 users in the shop.

That's the ticket... (pun intended). Some years ago I installed ZEND and
Mantis/400 in our 520(v5R3) system. It turned out to be very complex and a
resource hog (not my words), so ZEND and Mantis got booted out of the
system. Our 520 was our main production system until it got replaced about
five years ago by a SAP/Oracle/HP solution, which has proved to be very
complex, expensive and really a pain when trying to implement new
applications.

Our 520 is used nowadays mostly as a BI system, reading and digesting data
from Oracle and SQL Server. Most of the results are provided in the form of
email messages (with excel, csv and/or pdf attachments) and a few web-based
applications. Now, every time either management and/or our Project leader
wants to implement a non-SAP solution (an internal service desk, a small
data analysis program, etc) the first thing they think of is our old and
trusty i5. BUT, it is not our main production machine, it is stuck at V5R3
and they don't want to spend a dime more buying software for it. Luis's
(me) salary should cover it all :-(

It has been an uphill battle to implement SQL, service programs and a few
web-based apps. PHP? That would be too radical...


Regards and thanks to all for your help,

Luis




Luis Rodriguez
IBM Certified Systems Expert — eServer i5 iSeries
--



On Wed, Sep 18, 2013 at 10:46 AM, Jon Paris <jon.paris@xxxxxxxxxxxxxx>wrote:

Why not use one of the many free (and excellent I might add) PHP Help desk
systems?

Hesk is great (that's what we use) also osTicket and Mantis/400 to name
just three that are all very good and easy to install.

The only reason I can conceive of for wanting to stay with a 5250 solution
is if you have large numbers of "real" 5250 users in the shop.


On 2013-09-17, at 4:25 PM, Luis Rodriguez <luisro58@xxxxxxxxx> wrote:

Jerry,

Thanks for the info. I forgot to mention that this software was a free
utility (I *think* it had the source as well, but my few remaining
neurons
are a little vague on the subject).

Regards,


Luis Rodriguez
IBM Certified Systems Expert — eServer i5 iSeries
--



On Tue, Sep 17, 2013 at 3:47 PM, Jerry C. Adams <midrange@xxxxxxxx>
wrote:

Luis,

Eons ago a company for which I consulted had such software (this was
Waaaaay
before V5R3). Unfortunately, I do not remember the name, but I do
recall
(I
think?) that it was from Turnover. You might try them.

Jerry C. Adams
IBM i Programmer/Analyst
Real programmers don't comment their code. If it was hard to write, it
should be hard to understand.
--
Home Office: 615-832-2730
email: midrange@xxxxxxxx

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Luis Rodriguez
Sent: Tuesday, September 17, 2013 3:00 PM
To: Midrange Systems Technical Discussion
Subject: iSeries service desk software (5250)

Hi all,

Several years ago we installed a 5250-based service desk software in our
(now defunct) 270 (at that time yes, it was an iSeries :-) ) . For some
reason, our boss wants to install the same software in our V5R3 520.
Problem is, of course, that nobody remembers the name of the d... thing.

Does anybody remember an old RPG based set of utilities that allowed the
users to register service (help desk) calls? IIRC it had severity
levels,
the ability to add comments, requesting user, etc.

Thanks in advance,


Luis Rodriguez
IBM Certified Systems Expert - eServer i5 iSeries
--
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Jon Paris

www.partner400.com
www.SystemiDeveloper.com




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Jon Paris

www.partner400.com
www.SystemiDeveloper.com





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