Re: iSeries service desk software (5250)

Why not use one of the many free (and excellent I might add) PHP Help desk systems?

Hesk is great (that's what we use) also osTicket and Mantis/400 to name just three that are all very good and easy to install.

The only reason I can conceive of for wanting to stay with a 5250 solution is if you have large numbers of "real" 5250 users in the shop.


On 2013-09-17, at 4:25 PM, Luis Rodriguez <luisro58@xxxxxxxxx> wrote:

Jerry,

Thanks for the info. I forgot to mention that this software was a free
utility (I *think* it had the source as well, but my few remaining neurons
are a little vague on the subject).

Regards,


Luis Rodriguez
IBM Certified Systems Expert — eServer i5 iSeries
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On Tue, Sep 17, 2013 at 3:47 PM, Jerry C. Adams <midrange@xxxxxxxx> wrote:

Luis,

Eons ago a company for which I consulted had such software (this was
Waaaaay
before V5R3). Unfortunately, I do not remember the name, but I do recall
(I
think?) that it was from Turnover. You might try them.

Jerry C. Adams
IBM i Programmer/Analyst
Real programmers don't comment their code. If it was hard to write, it
should be hard to understand.
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Home Office: 615-832-2730
email: midrange@xxxxxxxx

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Luis Rodriguez
Sent: Tuesday, September 17, 2013 3:00 PM
To: Midrange Systems Technical Discussion
Subject: iSeries service desk software (5250)

Hi all,

Several years ago we installed a 5250-based service desk software in our
(now defunct) 270 (at that time yes, it was an iSeries :-) ) . For some
reason, our boss wants to install the same software in our V5R3 520.
Problem is, of course, that nobody remembers the name of the d... thing.

Does anybody remember an old RPG based set of utilities that allowed the
users to register service (help desk) calls? IIRC it had severity levels,
the ability to add comments, requesting user, etc.

Thanks in advance,


Luis Rodriguez
IBM Certified Systems Expert - eServer i5 iSeries
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