RE: iSeries service desk software (5250)

I know the pain. I tried it on an older 270 and it was so slow as to be
completely useless. Screamed on an 8203-E4A though.


-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Luis Rodriguez
Sent: Tuesday, September 17, 2013 6:22 PM
To: Midrange Systems Technical Discussion
Subject: RE: iSeries service desk software (5250)

Sigh... I DID install Mantis and Zend once. It was considered too complex
and a drain on our 520's resources :-(

Regards,

Luis

Sent from HTC One S. Please excuse my brevity.
On Sep 17, 2013 5:18 PM, "Roger Harman" <roger_harman@xxxxxxxxxxx> wrote:

If you're running PHP, look into Mantis. It's free.

Go modern.....

Date: Tue, 17 Sep 2013 15:30:16 -0430
Subject: iSeries service desk software (5250)
From: luisro58@xxxxxxxxx
To: midrange-l@xxxxxxxxxxxx

Hi all,

Several years ago we installed a 5250-based service desk software in
our (now defunct) 270 (at that time yes, it was an iSeries :-) ) .
For some reason, our boss wants to install the same software in our V5R3

520.

Problem is, of course, that nobody remembers the name of the d... thing.

Does anybody remember an old RPG based set of utilities that allowed
the users to register service (help desk) calls? IIRC it had
severity levels, the ability to add comments, requesting user, etc.

Thanks in advance,


Luis Rodriguez
IBM Certified Systems Expert - eServer i5 iSeries
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