Those were the days, huh? Our sales rep would stop by all the time. Shoot
hoops after work once in a while.
SE was always available to answer a question. He knew I was upgrading our
three S/38's to Release 8 on a Fourth of July one time and made sure I had
his contact info if I needed it - and I did need help on one issue.
Good times.....
-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Paul Nelson
Sent: Friday, July 26, 2013 2:18 PM
To: 'Midrange Systems Technical Discussion'
Subject: RE: latest packaging of IBM Rational Developer for i
IBM used to make it simple, but that was back in the days when there were
real marketing reps and real systems engineers.
Sigh
Paul Nelson
Cell 708-670-6978
Office 512-392-2577
nelsonp@xxxxxxxxxxxxx
-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of John Yeung
Sent: Friday, July 26, 2013 4:15 PM
To: Midrange Systems Technical Discussion
Subject: Re: latest packaging of IBM Rational Developer for i
On Fri, Jul 26, 2013 at 4:43 PM, Jim Oberholtzer
<midrangel@xxxxxxxxxxxxxxxxx> wrote:
I think you both might be correct. The SWMA on the IBM i software is
one thing. SWMA on the passport site ( Rational Products ) is another.
Many shops don't recognise the difference, and the business partner
does not do a good job of 1) explaining that, and 2) reminding the
customer to renew maintenance ( also loosing out on a very high margin
deal in the mix ) .
I'm sure there are some really excellent BPs out there, but the stories of
negligence and/or ignorance on the part of BPs just keep piling up. In so
many areas of the IBM i experience.
I know it's ultimately up to the customer to educate themselves and protect
their own interests. But IBM doesn't make it simple, which is the whole
reason customers go through a BP in the first place. It's really
disheartening.
John
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