Re: Question about support related to Windows 7

From my XP box, that works great. From my co-worker's 7 box, it swirls

around a bit, then comes up with an error. One of three errors.

He also tells me that there does appear to be a function to unmap a drive
from Windows Explorer - Windows 7.

John McKee


On Fri, May 17, 2013 at 11:24 AM, TheBorg <sjl_abc@xxxxxxxxxxx> wrote:

If you click the Start -> Run, you can enter \\iSeriesName to view the
shared IFS folders.

On the login panel presented by Windows, the proper syntax is
iSeriesName\iSeriesUserID in the upper box, and iSeries password in the
lower box.




"John McKee" wrote in message
news:mailman.4656.1368803206.7202.midrange-l@xxxxxxxxxxxx...

He tried using a dummy domain as suggested by IBM. Also, the IP address

of

the i, and I >think< the names in DNS, not sure about that. Then, there

is

the issue of no leading \\ or not. I think he tried both ways as well.


On Fri, May 17, 2013 at 9:02 AM, TheBorg <sjl_abc@xxxxxxxxxxx> wrote:

When attempting to access the folder and the login panel appears, the

user

should enter the iSeries systemname\user name and password.
-sjl


"John McKee" wrote in message
news:mailman.4622.1368764923.7202.midrange-l@xxxxxxxxxxxx...

A co-worker was given a new computer with Windows 7. He tried to

recreate

the drive assignments to IFS folders he used on his Windows XP

computer.

The drive assignment works. He is unable to access the contents. I do
not
recall the exact error he received.

His i user profile is different from his network id. I asked him to

check

that his i password was 10 characters or less. Same for his network
password. And that network password had no mixed case or special
characters. Still not authorized.

When he tries to access the folder, he is presented with a box,

presumably from Windows, requesting a user name
and password. <<<

I called IBM support. Initially, I was routed to support for i issues.
Checked a few system values. Then, I was forwarded to, I think, CA
support. Co-worker can not install CA, as it is on a share on the i.

Initially, I was in the middle. Then, I suggested to my co-worker that

he

respond to the IBM support person.

IBM support sent him an email with things to try. Last was to run a
communications trace. Exact command parameters were detailed. Start
trace, try to access folder, end the trace. I logged on as QSRCOFR on

his

computer, and we did what was requested. Nothing was said about the
resulting two spool files that were produced. I used CPYFRMSPLF to a

PF,

then CPYTOSTMF, using *PCASCII. Resulting files can be viewed with
Notepad. Thinking the files were wanted by IBM, I sent them to the IBM
person and copy to co-worker. He could not do that, again, because he
could
not access any shares. First IBM contact had me check to see if his

(it

is
late, and am tired. I am thinking network profile on the i )profile

was

disabled. It wasn't.

I asked the first IBM contact if a PTF needed to be installed and was

told

none addressed the issue.

This morning, the second IBM person sent an email reply back about my
email
with two attachments. He didn't know what they were or how to open

them.

Co-worker replied to use Notepad. We have heard nothing else.

A very long buildup. I apologize. Since there was nothing stated to

do

with any spool files, did I do what was needed? I only ask based on

the

email reply from IBM. I am very confused by this.

Before calling IBM, I also looked through the Midrange archives. Thus

the

ideas on password length, special characters, and case.

I still wonder if a PTF is missing. V5R4M0. Today was a complete

waste.

Spent six hours in training on how to use help desk software.

Otherwise,

I
might have been able to try searching myself. Tomorrow, I get to face

new

issues and try to get caught up on undone tasks from Thursday.

So, any ideas, and did I do what IBM needed?

John McKee

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