Re: Question about support related to Windows 7 -- MIDRANGE-L

If it has not already been mentioned, since many shops have password requirements
to include special characters, even at pwd lvl 0 or 1, the characters $ @ # _ (underscore)
have been allowed for many years.
Jim Franz

----- Original Message ----- From: "John McKee" <jmmckee@xxxxxxxxxxxxxx>
To: "Midrange Systems Technical Discussion" <midrange-l@xxxxxxxxxxxx>
Sent: Friday, May 17, 2013 8:23 PM
Subject: Re: Question about support related to Windows 7

He has been doing the net use. He says there is no provision to drop a
drive. I am not on 7 yet - not real eager to change just yet. I only
received an XP computer two years ago.

I haven't seen his computer. I suggested he right click the drive. His
claim is that he did.

People miss simple things.

He gets defensive when he is shown in error. On the other hand, I was
pursuing a wild fowl for about four hours today. User 500 miles away
reported she could not connect to the i. Made no sense. She could get to
a terminal server just fine. What happened, I was finally told, was that
she transposed user name and device name on a connect screen. I give her
credit for fessing up. Really hard to diagnose some issues like that. She
had been using the computer just fine. Her report to the help desk stating
the connection had dropped. That could have been her statement, or an
error by the help desk. Yesterday's six hour bore-a-thon and then today's
tracing a user error. Glad the weekend is here.

John McKee

On Fri, May 17, 2013 at 4:22 PM, Matt Olson <Matt.Olson@xxxxxxxx> wrote:

You can also be a bit sadistic and do it from the command line:

1.Click Start, and then click Run.
2.In the Open box, type cmd.
3.Type net use x: /delete, where x: is the drive letter of the shared
resource.

-----Original Message-----
From: John Jones [mailto:chianime@xxxxxxxxx]
Sent: Friday, May 17, 2013 3:42 PM
To: Midrange Systems Technical Discussion
Subject: Re: Question about support related to Windows 7

"He also tells me that there does appear to be a function to unmap a drive
from Windows Explorer - Windows 7."

I'm doing this in Windows 8 but I think it's the same in 7. In Explorer,
right-click the drive & select Disconnect.

On Fri, May 17, 2013 at 1:56 PM, John McKee <jmmckee@xxxxxxxxxxxxxx>
wrote:

> >From my XP box, that works great. From my co-worker's 7 box, it
> >swirls
> around a bit, then comes up with an error. One of three errors.
>
> He also tells me that there does appear to be a function to unmap a
> drive from Windows Explorer - Windows 7.
>
> John McKee
>
>
> On Fri, May 17, 2013 at 11:24 AM, TheBorg <sjl_abc@xxxxxxxxxxx> wrote:
>
> > If you click the Start -> Run, you can enter \\iSeriesName to view
> > the shared IFS folders.
> >
> > On the login panel presented by Windows, the proper syntax is
> > iSeriesName\iSeriesUserID in the upper box, and iSeries password in
> > the lower box.
> >
> >
> >
> >
> > "John McKee" wrote in message
> > news:mailman.4656.1368803206.7202.midrange-l@xxxxxxxxxxxx...
> >
> > He tried using a dummy domain as suggested by IBM. Also, the IP
> > address
> of
> > the i, and I >think< the names in DNS, not sure about that. Then,
> > there
> is
> > the issue of no leading \\ or not. I think he tried both ways as > > well.
> >
> >
> > On Fri, May 17, 2013 at 9:02 AM, TheBorg <sjl_abc@xxxxxxxxxxx> wrote:
> >
> > > When attempting to access the folder and the login panel appears,
> > > the
> > user
> > > should enter the iSeries systemname\user name and password.
> > > -sjl
> > >
> > >
> > > "John McKee" wrote in message
> > > news:mailman.4622.1368764923.7202.midrange-l@xxxxxxxxxxxx...
> > >
> > > A co-worker was given a new computer with Windows 7. He tried to
> > recreate
> > > the drive assignments to IFS folders he used on his Windows XP
> computer.
> > > The drive assignment works. He is unable to access the contents.
> > > I do not recall the exact error he received.
> > >
> > > His i user profile is different from his network id. I asked him
> > > to
> > check
> > > that his i password was 10 characters or less. Same for his
> > > network password. And that network password had no mixed case or
> > > special characters. Still not authorized.
> > >
> > > >>> When he tries to access the folder, he is presented with a
> > > >>> box,
> > > presumably from Windows, requesting a user name and password. <<<
> > >
> > > I called IBM support. Initially, I was routed to support for i
issues.
> > > Checked a few system values. Then, I was forwarded to, I think,
> > > CA support. Co-worker can not install CA, as it is on a share on
the i.
> > >
> > > Initially, I was in the middle. Then, I suggested to my co-worker
> > > that
> > he
> > > respond to the IBM support person.
> > >
> > > IBM support sent him an email with things to try. Last was to run
> > > a communications trace. Exact command parameters were detailed.
> > > Start trace, try to access folder, end the trace. I logged on as
> > > QSRCOFR on
> > his
> > > computer, and we did what was requested. Nothing was said about
> > > the resulting two spool files that were produced. I used
> > > CPYFRMSPLF to a
> PF,
> > > then CPYTOSTMF, using *PCASCII. Resulting files can be viewed
> > > with Notepad. Thinking the files were wanted by IBM, I sent them
> > > to the IBM person and copy to co-worker. He could not do that,
> > > again, because he could not access any shares. First IBM contact
> > > had me check to see if his
> (it
> > > is
> > > late, and am tired. I am thinking network profile on the i
> > > )profile
> was
> > > disabled. It wasn't.
> > >
> > > I asked the first IBM contact if a PTF needed to be installed and
> > > was
> > told
> > > none addressed the issue.
> > >
> > > This morning, the second IBM person sent an email reply back about
> > > my email with two attachments. He didn't know what they were or
> > > how to open
> them.
> > > Co-worker replied to use Notepad. We have heard nothing else.
> > >
> > > A very long buildup. I apologize. Since there was nothing stated
> > > to
> do
> > > with any spool files, did I do what was needed? I only ask based
> > > on
> the
> > > email reply from IBM. I am very confused by this.
> > >
> > > Before calling IBM, I also looked through the Midrange archives.
> > > Thus
> > the
> > > ideas on password length, special characters, and case.
> > >
> > > I still wonder if a PTF is missing. V5R4M0. Today was a complete
> waste.
> > > Spent six hours in training on how to use help desk software.
> Otherwise,
> > > I
> > > might have been able to try searching myself. Tomorrow, I get to
> > > face
> > new
> > > issues and try to get caught up on undone tasks from Thursday.
> > >
> > > So, any ideas, and did I do what IBM needed?
> > >
> > > John McKee
> > >
> > > --
> > > This is the Midrange Systems Technical Discussion (MIDRANGE-L)
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> > >
> > >
> >
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>

--
John Jones, CISSP
No security, no privacy. Know security, know privacy.
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