On 16 May 2012 16:36, Sam_L wrote:
We upgraded several developers today to new HP PCs, going from XP to
Win 7. Now the System Request key (Shift+Esc) does not work on
Client Access. I went to Win 7 a couple of months ago and I do not
have the problem. We tried my keyboard map on a new machine and it
also failed. We can map System Request to another key and it works as

We’re at version 7 of client access with service pack SI44594, which
is recent. Personal Communications is version 6.0 and the build (?)
is 20111019 S.

This IBM page indicates it might be a hardware issue:

Personal Communication 6.0.4 is a fix:

But I’ve just found another page that says it was fixed in 5.9.8:

Anyone else run into this problem and found a fix?

I am not sure of the relationship between the PCOMM product and the build levels as packaged\PTFed as the CA PC5250 emulation. But if one were licensed to the PCOMM, then a test with their fix levels as described in that product's APARs\PTFs, that might help determine if the fix is missing from the CA packaged build, or if perhaps hardware related, or if an effect of a software conflict issue inhibiting the SysRqs key mapping from functioning properly...

whereby in a past conversation with regard to Shift+Esc the effect was the result of an "application holding exclusive use to a key combination. One such known application is Intel Management and
Security Status software (PrivacyIconClient.exe). In this case, PC5250 does not process SYSREQ function."
# Subject: iSeries Access Shift-Esc not working on Windows 7
# Date: Tue, 15 Mar 2011

Regards, Chuck

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