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I agree, you really want an app.
The problem with sending documents in email is that users don't know how
to edit them and send them back.
In my experience, unless these are technical people they get confused
about how to save changes to an attached document and send it back in an
email. Opening and editing the doc is easy, but you have to then email
using the documents tools (where you then can't 'reply' to the address
that sent it), or save the doc to a known location (not temp
directories, you'll never find it again there) and then reply using your
mail client remembering to attached the edited document.
A link to a web form is WAY easier for the user.
-Jim
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