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From: Len Grieco
It is more of a inquiry letter with some fill in the blanks - the
customer then returns the letter back to our customer service
department
Rather than sending a PDF via email, you could send an HTML document, which may
look just like the PDF document, which may include a hyper link to an HTML form
on your web site, to fill in the blanks. A lot of email readers can also read
and properly display HTML, but if that's a problem for some customers, just
include the hyper link in the email, directing them to an HTML form on your web
site. The hyper link may even include query string parameters that
cross-reference to a specific customer, specific document, etc.
-Nathan
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