Re: ECS Phone Home Issues with new Power 7 boxes

[Kirk Goins <kirkgoins@xxxxxxxxx>]

Both are new serial number boxes. One was a box swap from a 520 and the
other a 170. In both cases we migrated the allowed IBM SW etc. Again I can
open both HW and SW support calls by phone just fine, Just can IBM to
acknowledge and allow them to place an Service Director/Agent /ECS based
call.

On Tue, Oct 26, 2010 at 5:28 PM, Pete Massiello
<pmassiello-ml@xxxxxxxxxxxx>wrote:

> We don't have this problem on our 6-core Power7 720 running partitions at
> 6.1 & 7.1.  Has the machine serial number been the same since your Power6,
> and you did an MES upgrade from a 520 to a 720, and not yet do the Code 20
> from the CE?
>
>        Pete
>
> Pete Massiello
> iTech Solutions
> http://www.itechsol.com
>
> Add iTech Solutions on Facebook:
> http://www.facebook.com/group.php?gid=126431824120
> Add iTech Solutions on LinkedIn:
> http://www.linkedin.com/groups?gid=2206093
>
>
>
> -----Original Message-----
> From: midrange-l-bounces@xxxxxxxxxxxx
> [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Kirk Goins
> Sent: Tuesday, October 26, 2010 6:46 PM
> To: Midrange-L
> Subject: ECS Phone Home Issues with new Power 7 boxes
>
> I've now setup '2' 4 core 720s at V7R1.  I have done the Go Service, I can
> run and pass the option 17 Verification Test and order and receive PTFs
> just
> fine. What I can't do is send a Test Service Call with Option #15 on the Go
> Service Menu. I t contacts IBM and then
>
>                         Additional Message
> Information
>
>
>  Message ID . . . . . . :   CPF8C17       Severity . . . . . . . :
> 40
>  Message type . . . . . :
> Escape
>  Date sent  . . . . . . :   10/26/10      Time sent  . . . . . . :
> 15:40:56
>
>
>  Message . . . . :   Sign-on
> failed.
>  Cause . . . . . :   Your attempt to sign-on to the IBM service system
> has
>
> failed.
>
>  Recovery  . . . :   Contact your service provider.  Inform them of the
> sign-on
>   failure and the return
> code.
>  Technical description . . . . . . . . :   The return code is 00000159.
>
>
> I've called on both systems and been told it is a registration issue that
> sales needs to handle. Come On IBM, these boxes both have 10-xxxxx serial
> numbers ( built in the US ), shipped by IBM directly to the End User. I can
> place Phone based HW and SW calls on both machines...
>
> So IBM What's the problem?  Anyone else having these issues? I'm the BP and
> sure don't control IBM's ECS enablement Database...
>
>
>
>
> --
> Kirk
> --
> This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list
> To post a message email: MIDRANGE-L@xxxxxxxxxxxx
> To subscribe, unsubscribe, or change list options,
> visit: http://lists.midrange.com/mailman/listinfo/midrange-l
> or email: MIDRANGE-L-request@xxxxxxxxxxxx
> Before posting, please take a moment to review the archives
> at http://archive.midrange.com/midrange-l.
>
>
>
> --
> This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list
> To post a message email: MIDRANGE-L@xxxxxxxxxxxx
> To subscribe, unsubscribe, or change list options,
> visit: http://lists.midrange.com/mailman/listinfo/midrange-l
> or email: MIDRANGE-L-request@xxxxxxxxxxxx
> Before posting, please take a moment to review the archives
> at http://archive.midrange.com/midrange-l.