RE: ECS Phone Home Issues with new Power 7 boxes

We don't have this problem on our 6-core Power7 720 running partitions at
6.1 & 7.1. Has the machine serial number been the same since your Power6,
and you did an MES upgrade from a 520 to a 720, and not yet do the Code 20
from the CE?

Pete

Pete Massiello
iTech Solutions
http://www.itechsol.com

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-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Kirk Goins
Sent: Tuesday, October 26, 2010 6:46 PM
To: Midrange-L
Subject: ECS Phone Home Issues with new Power 7 boxes

I've now setup '2' 4 core 720s at V7R1. I have done the Go Service, I can
run and pass the option 17 Verification Test and order and receive PTFs just
fine. What I can't do is send a Test Service Call with Option #15 on the Go
Service Menu. I t contacts IBM and then

Additional Message
Information


Message ID . . . . . . : CPF8C17 Severity . . . . . . . :
40
Message type . . . . . :
Escape
Date sent . . . . . . : 10/26/10 Time sent . . . . . . :
15:40:56


Message . . . . : Sign-on
failed.
Cause . . . . . : Your attempt to sign-on to the IBM service system
has

failed.

Recovery . . . : Contact your service provider. Inform them of the
sign-on
failure and the return
code.
Technical description . . . . . . . . : The return code is 00000159.


I've called on both systems and been told it is a registration issue that
sales needs to handle. Come On IBM, these boxes both have 10-xxxxx serial
numbers ( built in the US ), shipped by IBM directly to the End User. I can
place Phone based HW and SW calls on both machines...

So IBM What's the problem? Anyone else having these issues? I'm the BP and
sure don't control IBM's ECS enablement Database...