Re: Machine and System Information on one report, compliments of Inovis TrustedLink EDI

ALopez@xxxxxxxxxx wrote:

I have to love these attempts to get back in the good graces of their
customers. It just doesn't work for me. We migrated to a new box and paid
the ridiculous amount Extol asked. At the time I told the sales rep that
they were burning their bridges. He didn't care at all.

Extol did promise that when we migrate to a new ERP package (and a new
box), that the fee will be minimal. They even agreed to give us the JD
Edwards plug-in for free as recompense for what happened. Doesn't matter.
Extol won't be making the transition. Until they cut my business a check
for the money they collected 2-3 years ago, apologies and promises to be
better are meaningless.

Understandable sentiment, but doesn't it equate to cutting off your nose to spite your face? Reminds me of a corporation president that, when he heard that SSA/GT wanted almost a million dollars to provide a new key during a machine transition, promised SSA they would never see another dollar from any of his companies. The result? They went to JDE and spent over 5 times as much performing the transition.

Bill