RE: IPL hangs at C900 2967, PTF SI30387 on a V5R4 system

Yep, but i'm not in the US. PCI doesn't apply since credit cards aren't common here.
We have no aequivalent to SOX, and what is HIPAA in the US isn't as formalized here.

I can certainly understand that your customers may not be *legally required* to follow PCI (or other) standards. What they will soon find is that the companies that do follow these requirements may no longer be able to do business with companies that do not. Then it will become a business decision.

Regards,

Scott Ingvaldson
Senior IBM Support Specialist
Midwest Region Data Center
Fiserv.


-----Original Message-----
From: Lukas Beeler [mailto:lukas.beeler@xxxxxxxxxxxxxxxx]
Sent: Saturday, June 06, 2009 2:45 AM
To: Midrange Systems Technical Discussion
Subject: Re: IPL hangs at C900 2967, PTF SI30387 on a V5R4 system

On Fri, Jun 5, 2009 at 22:40, Ingvaldson, Scott<scott.ingvaldson@xxxxxxxxxx> wrote:

It's a different world now.  Your customer can't sell that philosophy to his auditor, PCI, SOX or HIPAA either.  That's why he's calling you.

Yep, but i'm not in the US. PCI doesn't apply since credit cards aren't common here. We have no aequivalent to SOX, and what is HIPAA in the US isn't as formalized here.

Certainly this is true, but I think that it's premature to call this one IBM's mistake.

I don't think it is.

See Chuck's very detailed explanation for details of some possibilities, but the vast majority of PTF installation issues are user issues rooted in things that may have been done incorrectly (or simply in a "non-supported" way,) years previously.

Back in 2006, i setup and deployed that machine. Installed OS and latest CUM, both according to IBM documentation - no test PTFs, or PTFs that were marked as defective were installed. Since then, nobody has touched it. Then, i tried installing the latest CUM according to IBM's documentation. It didn't work.

Again: I don't think it's a big deal. Mistakes happen. It would be foolish to expect that everything coming from IBM just works flawlessly. Just look at the troubles the IBM i on JS12 Users face.

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