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I have to agree with Lukas that you can tell the customer they SHOULD be doing PTF maintenance perhaps on a quarterly, semi-annually, or annually. But at the end of the day, it's the customers decision to have the work performed (You can lead a horse to water, but you can't make him drink).

I know I would like all my customers on the latest cumulative or latest release, and most of our customers are on our quarterly maintenance program so they are, but we are constantly getting customers that have been neglected by their BP and they are on the same release & PTFs as when the machine was originally installed. Others say it's not broke, don't fix it.

Pete

Pete Massiello
iTech Solutions
http://www.itechsol.com



-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Lukas Beeler
Sent: Saturday, June 06, 2009 3:45 AM
To: Midrange Systems Technical Discussion
Subject: Re: IPL hangs at C900 2967, PTF SI30387 on a V5R4 system

On Fri, Jun 5, 2009 at 22:40, Ingvaldson,
Scott<scott.ingvaldson@xxxxxxxxxx> wrote:
It's a different world now. Your customer can't sell that philosophy to his auditor, PCI, SOX or HIPAA either. That's why he's calling you.

Yep, but i'm not in the US. PCI doesn't apply since credit cards
aren't common here. We have no aequivalent to SOX, and what is HIPAA
in the US isn't as formalized here.

Certainly this is true, but I think that it's premature to call this one IBM's mistake.

I don't think it is.

See Chuck's very detailed explanation for details of some possibilities, but the vast majority of PTF installation issues are user issues rooted in things that may have been done incorrectly (or simply in a "non-supported" way,) years previously.

Back in 2006, i setup and deployed that machine. Installed OS and
latest CUM, both according to IBM documentation - no test PTFs, or
PTFs that were marked as defective were installed. Since then, nobody
has touched it. Then, i tried installing the latest CUM according to
IBM's documentation. It didn't work.

Again: I don't think it's a big deal. Mistakes happen. It would be
foolish to expect that everything coming from IBM just works
flawlessly. Just look at the troubles the IBM i on JS12 Users face.




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