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We use Request Tracker (RT 3.6.5) where I work. I don't know much about it
except I'm a fan. We use it world-wide. From what I understand, it's open
source. I Googled it and found this web site:
http://bestpractical.com/rt/
Yours truly,
Glenn Gundermann
Tel: (905) 501-6596
Cell: (416) 317-3144
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