RE: Backup - revisited

Not the "entire" history. There are comments that IBM can mark for
internal use that will not appear to the customer on that website. I
talked with a support person at IBM in Rochester one time when I was there
and there sure was a difference between what was visible to the customer
and what was not.

But, all-in-all, it's pretty good. I really like typing up my problems
this way. Sure beats telling a receptionist who will only enter every
third word anyway. I'll often type in a problem, then turn right around
and call support using the newly generated pmr number. I can give quite
detailed information that way.

I just wish they kept a few things updated. Like, if you have to tell it
you're running V6R1 of i why does TCP only go up to 540? It's not like
TCP/IP is one of the programs that stays a release behind but is still
"compatible".

Rob Berendt
--
Group Dekko Services, LLC
Dept 01.073
Dock 108
6928N 400E
Kendallville, IN 46755
http://www.dekko.com





vhamberg@xxxxxxxxxxx
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09/03/2008 05:19 PM
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RE: Backup - revisited






John

That won't get you much. You should use the Internet method.

www.iseries.ibm.com/support

gets you started, then follow the link to the real support page.

You will need to get an IBM ID - click on the link for Software Service
Request. You will get another page - take the top link for Software
Service Request - the one with the key next to it. You'll get something
saying IBM ID required - there is a link there for IBM ID - take it and
sign up.

Once signed up, you might have to connect your profile to a customer
number or serial number - it's been a while so I'm not clear from here -
follow your nose through the pages.

The advantage here is, you will be able to see all the history as entered
by IBM support people - it is extremely complete.

HTH
Vern

-------------- Original message --------------
From: John McKee

What I have, so far, is customer number and the 800 number for software
support.
Does that get me anything?

John McKee

Quoting vhamberg@xxxxxxxxxxx:

John should be able = if he has an IBM ID and knows his company's
customer number = get to the record of the PMR online and see the
entire history - seems the best source of information.