Not the "entire" history. There are comments that IBM can mark for
internal use that will not appear to the customer on that website. I
talked with a support person at IBM in Rochester one time when I was there
and there sure was a difference between what was visible to the customer
and what was not.

But, all-in-all, it's pretty good. I really like typing up my problems
this way. Sure beats telling a receptionist who will only enter every
third word anyway. I'll often type in a problem, then turn right around
and call support using the newly generated pmr number. I can give quite
detailed information that way.

I just wish they kept a few things updated. Like, if you have to tell it
you're running V6R1 of i why does TCP only go up to 540? It's not like
TCP/IP is one of the programs that stays a release behind but is still
"compatible".

Rob Berendt

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