I liked the Mantis demo (price is right too!). Running it on my 270
appears to be a bit too painful though. On a newer box like yours, it
would probably work pretty well.
It's free and configures pretty quickly.
Bryan_Burns@xxxxxxxxxxxx 05/15/2008 1:03:48 PM >>>
Seeking recommendations on a help desk software package that can serve
an I.T. department of seven who support about 200 computer users in a
company that runs INFOR XA ERP software on an iSeries 520.
Our initial plan is to have the IT staff rotate on the help desk on a
weekly basis. The help desk calls will be forwarded to the person on
help desk duty at the time. We need software so we can log calls, make
assignments, track status, etc. Long term however, we'd like the
software to allow users to make their own requests as well as provide
attachments to their requests.
We're open to either Windows or iSeries packages but it must be browser
based. We'd like to look at robust packages but there's some urgency to
getting a help desk up and running and we don't want to spend too much
time on complex software. To that end, we'd be willing to look at a low
end system that we could scrap if we needed to down the road in order to
implement something more robust.
Any suggestions for bare bones or robust packages?
Bryan Burns
iSeries Specialist
ECHO, Incorporated
Lake Zurich, Illinois
midrange.com
