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Thank-you, all who offered up suggestions. Evidently somebody on the
customer's staff figured it out, because (following a period in which I
couldn't get a TELNET connection to their box) I find that MSF and SMTP
are both now up, and the queued-up messages have gone away.
When I asked for help, I told my colleague who was actually dealing with
the customer that it was no flies off my back if they got it working
without my help. Although I will ask her to find out what the problem
turned out to be.
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