what about printer support? HP has yet to supply a Vista printer
driver for my HP1012 printer.
That's the usual problem with cheap hardware. The Vista drivers
available since March for the LJ C 4700 and the LJ 4250 work excellent
and support all printer features.
You can't expect a manufacturer to provide new drivers for old consumer
equipment - that's why you buy professional grade hardware. (My
definition of old for consumer equipment is: over a year, for
professional equipment: over three years).
if you are willing to email your questions there are a myriad of news
groups where MSFT MVPs will help you out for no charge.
Community support is always a good thing (that's why I'm reading this
list), but it's not always the right choice. If you have a bug, you need
vendor support, and if you have complex environments, you probably need
vendor support too. And of course in a server-down scenario, community
support is worthless.
purchase an MSDN universal subscription ( $1000 ) you get 2 no charge
support incidents + guaranteed response on all your emailed questions.
As Walden already said, they are only for development problems. Much
better is being a Microsoft Partner (which my company is). You get 5
free normal support incidents, and 10 "server down" support incidents -
the tricky part about the latter is that they only apply for your
customers, not for yourself :)
-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[
mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Steve Richter
Sent: Thursday, May 31, 2007 3:54 PM
To: Midrange Systems Technical Discussion
Subject: Re: Connecting to NetShare with Vista boxes...problem continues
On 5/31/07, Lukas Beeler <l.beeler@xxxxxxxxxxx> wrote:
I haven't had any killer issues with Vista - the only thing that IBM
really screwed up is iSeries Access, which still hasn't all kinks ironed
out - but it's typical for IBM to lag a year behind, technology wise.
what about printer support? HP has yet to supply a Vista printer
driver for my HP1012 printer. HP says to use another driver which
works ok, but does not support manually printing on both sides of the
page. I periodically check printers on newegg and while some support
Vista, the HP and other brands still dont.
http://www.newegg.com/Store/Category.aspx?Category=33&name=Printers-Cart
ridges
Support is always interesting, you get OEM support from Dell (which
is usually >severely limited). If you want direct support from
Microsoft, you can either go on a >case-by-case basis (150US$ for an
electronic support case), or you can buy a >support agreement. This is
a bit different from IBM where the software support is >included in
your SWMA.
if you are willing to email your questions there are a myriad of news
groups where MSFT MVPs will help you out for no charge. And if you
purchase an MSDN universal subscription ( $1000 ) you get 2 no charge
support incidents + guaranteed response on all your emailed questions.
-Steve
midrange.com
