Re: Print Files Held - Won't Release

[Jerry Adams <jerry@xxxxxxxxxxxxxxx>]

For the archives (and Vern) unbeknownst to me, our sysadmin and printer 
service tech had been playing around with the printer drivers on the PC 
to which the printer was attached.  Deleted the old driver and installed 
a new one.  This caused the iSeries Access to unselect the printer in 
the File...Printer Setup... option.  Selecting the new printer driver 
and powering the printer down/up fixed the problem.


It did take a call to IBM hardware support who, instead of saying "It';s 
not an i5 problem." walked me through the everything.  Especially Marie 
who sent me a whole list of things to check.

Sometimes being the early bird has its drawbacks.


        * Jerry C. Adams
*IBM System i5/iSeries Programmer/Analyst
B&W Wholesale Distributors, Inc.* *
voice
        615.995.7024
fax
        615.995.1201
email
        jerry@xxxxxxxxxxxxxxx <mailto:jerry@xxxxxxxxxxxxxxx>



Vernon Hamberg wrote:
> Hi Jerry
>
> Something changed - DOH!
>
> There could be timeout settings that are different now on the 
> printer. Those are worth checking - IBM has a KB article on this 
> issue in the area of ASCII printer information.
>
> Also, there is always a writer job or jobs - do a DSPJOB writer-name 
> and you will see a list - pick one and see what it says in the job 
> log - repeat until there ain't no more.
>
> If this doesn't help, could be IBM support time.
>
> HTH
> Vern
>
> At 08:12 AM 5/25/2007, you wrote:
>
>   
> > Yesterday we had a problem with a printer.  After I left service came
> > and worked on the printer, and I had a note this morning to test it.
> >
> >
> > Well, I have tried printing to it (HP 8150 LaserJet running under
> > iSeries Access printer emulation) and every time I send a document or
> > report to the printer the document goes into a HLD status.  WRKWTR shows
> > the writer is started.  WRKCFGSTS shows that the printer is varied on.
> >
> >
> > Displaying messages for the printer shows:
> >
> > Message . . . . :   Writer P3 stopped printing file REPORT.  Cancel on
> > device
> >
> > P3.
> >
> >
> >
> > Cause . . . . . :   Writer P3 was printing file REPORT number 36
> > job
> >   222689/AMIKEV/MSITRAN created on system SERVO on 05/25/07 07:05:45
> > when the
> >   CANCEL key was pressed on device P3. File REPORT was held on output
> > queue P3
> >   in QUSRSYS. The next file was
> > processed.
> >
> >
> > The CANCEL was not pressed, and I have checked the printer to see if it
> > is turned on, etc.
> >
> >
> > Externally everything seems fine with the printer.  If documents just
> > didn't print and issued an error, I could understand and deal with that
> > (recall hardware service), but when the document goes into a HLD status
> > every time I release it, I get confused (I'm software, be gentle).
> >
> > --
> >         * Jerry C. Adams
> > *IBM System i5/iSeries Programmer/Analyst
> > B&W Wholesale Distributors, Inc.* *
> > voice
> >         615.995.7024
> > fax
> >         615.995.1201
> > email
> >         jerry@xxxxxxxxxxxxxxx <mailto:jerry@xxxxxxxxxxxxxxx>
> >
> >
> > --
> > This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list
> > To post a message email: MIDRANGE-L@xxxxxxxxxxxx
> > To subscribe, unsubscribe, or change list options,
> > visit: http://lists.midrange.com/mailman/listinfo/midrange-l
> > or email: MIDRANGE-L-request@xxxxxxxxxxxx
> > Before posting, please take a moment to review the archives
> > at http://archive.midrange.com/midrange-l.
> >     
>
>