Licpgms key problems

["Clare Holtham" <Clare.Holtham@xxxxxxxxxxxxxx>]

Hi all,

One of my customers has a problem on one of their boxes (a 720!) - it was 
purchased in Europe so had a serial no beginning 44, then shipped to New 
Orleans where IBM insisted on changing the serial no to a US one, 
i.e.beginning with 1. All fine so far. Then when New Orleans had the floods, 
we managed to scoop all the data off the system by FTP from the UK, and put 
it on their UK system. Subsequently the US users have been working on the UK 
system, and so the box was shipped to Head Office in Norway, where it was 
upgraded and sent out to Saudi to replace 2 very small boxes (620). Only 
problem is that first PDM (ADT) key expired, and now Query key has also 
expired, and ST1 key is threatening to expire in 30 days. The company that 
did the upgrade said that this should not have happened. The box was 
upgraded from P20 to P30, but customer understood this was taken care of in 
the upgrade price. The upgrade company obtained a temp key from IBM UK for 
PDM, but this expired while the box was in Saudi customs! (We really need 
PDM to get the box up and running with new BPCS 'environments' otherwise it 
means FTPing stuff backwards and forwards to do it.)
As I don't know the intricacies of Passport Advantage and ValuPak and all 
those other IBM sales rules and regs, can anyone point me in the right 
direction? Does it look to you as though the problem was caused by IBM 
changing the S/N (which caused problems when the upgrade company asked for 
the keys from IBM over here), or by the upgrade company, or by the 
customer???? And any idea how I should help them resolve this?
Perhaps I should explain why they are still on 720s - they have BPCS, and 
SSA/Infor are asking for extortionate amounts of money for new BPCS keys, 
the BPCS key is by Model and Serial no. So they can upgrade within their 
existing models (a mix of 620s, 720s, and 820s) but not go to current 
hardware which would give the same amount of CPW power at a lower tier 
group - P10 probably! Catch-22.

Thanks for any pointers you can give me!

cheers,

Clare