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It is amazing that IBM admin has been so bad for so long. These same problems have been around for as long as I have had any relationship with IBM. Getting a incorrect invoice made "right" is a full time job for many folks. Joe Pluta wrote:
I recently received a "follow-up" letter about an invoice I never received. It probably has something to do with a leased machine going off of warranty and onto maintenance. However, when I called to find out the details, I gotshipped off to an off-shore call center.
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