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  3. February 2007

Problem with a 6400 printer

My customer had a power failure this morning and ever since then, one of their printers, a model 6400 with an Ethernet Interface, cannot print. I have ended the printer writer, varied off and on the device and restarted the writer. The writer runs for several seconds and then ends abnormally with the following message in the job log: 

CPD401A
Message . . . . : Could not establish SNMP communications with device PRT06. Cause . . . . . : Was not able to establish SNMP communications with device PRT06. The reason code is 3. The reason codes and their meanings are as follows: .... 3 - Communication with the device timed out. This could occur because of heavy network traffic, the device is not an SNMP device, or the read community name set on the device is different than expected. 

Recovery  . . . :   Make sure that the device is
a printer that supports the industry standard SNMP protocol and that the read community name is set correctly. Then try the operation again. Since I am in Salt Lake and the printer is in Alaska, I am trying to diagnose the problem remotely. When I attempted to access the NIC web interface on the printer, I get the following unusual message:
"Network Print Server Minimum OS Version 1.1.2 Unit is in firmware upgrade mode. All normal services will be unavailable until the firmware has been successfully updated."
The printer responds to a ping so at least some of it is working. Has anyone seen this before? Any recovery besides reloading firmware? 

Thanks,

Pete Helgren

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