Re: Software support options when you don't have an IBM contract

   I'd go ahead and renew it, because chances are, you will still be using
   the machine in the future, despite what management has been told. When you
   need support, and don't have it, you will get sticker shock from the
   "currency fee" IBM will hit you with in order to be able to renew your
   agreement.
    
   The cost of renewal will probably be substantially lower than playing
   catchup in the future. Been there, seen it on multiple occasions. BTW, the
   customers who decided to move off the iSeries are still using the
   platform. One is approaching the 7 year mark after making the decision to
   go with Oracle.
   -- 

   Paul Nelson
   Arbor Solutions, Inc.
   708-670-6978  Cell
   pnelson@xxxxxxxxxx
   -----midrange-l-bounces+pnelson=arbsol.com@xxxxxxxxxxxx wrote: -----

     To: "Midrange Systems Technical Discussion" <midrange-l@xxxxxxxxxxxx>
     From: "Wilt, Charles" <CWilt@xxxxxxxxxxxx>
     Sent by: midrange-l-bounces+pnelson=arbsol.com@xxxxxxxxxxxx
     Date: 12/07/2006 03:06PM
     Subject: Software support options when you don't have an IBM contract

     All,

     Besides this list ;-), what are the options for software support when
     you don't have an IBM support contract?

     Our current contract is expiring, and since we are moving off the
     iSeries during the next year, management is considering not renewing.

     I assumed IBM offered a pay per incident option for support but
     apparently that isn't the case. You can report defect for free, but
     other than that IBM apparently doesn't want to talk to you.

     This is the first time I've ever even thought of living without a
     support contract.

     Thanks,

     Charles Wilt
     --
     iSeries Systems Administrator / Developer
     Mitsubishi Electric Automotive America
     ph: 513-573-4343
     fax: 513-398-1121

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