Re: Software support options when you don't have an IBM contract

FWIW (maybe not worth much to management),

      The software maintenance could still be VERY important until you
actually get off the platform!  Depending on what your migration path is,
if you run into problems during your migration off the platform, you may
not have a resource to go to...

                                                                       
             "Wilt, Charles"                                           
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                                       Software support options when you
             12/07/2006 03:06          don't have an IBM contract      
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All,

Besides this list ;-), what are the options for software support when
you don't have an IBM support contract?

Our current contract is expiring, and since we are moving off the
iSeries during the next year, management is considering not renewing.

I assumed IBM offered a pay per incident option for support but
apparently that isn't the case. You can report defect for free, but
other than that IBM apparently doesn't want to talk to you.

This is the first time I've ever even thought of living without a
support contract.

Thanks,

Charles Wilt
--
iSeries Systems Administrator / Developer
Mitsubishi Electric Automotive America
ph: 513-573-4343
fax: 513-398-1121


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